![]() The process is repeated with the Call in Time member. First, the volunteer is called they pick up, receive a recorded message, press 1 and are placed in a conference call. ![]() These go out to Twilio to say ‘initiate this call’. But perhaps even better, their updated Call in Time application enables Age UK to automate the call process itself and scale call volume on demand.Īs Richard describes, “our platform handles the scheduling of calls, checks when calls are meant to happen and fires out events and triggers. With their new vetting process, Age UK can onboard volunteers much faster than before. It also adds a layer of safety and security to both parties on the calls. ![]() This automation reduces friction in the sign-up journey, because volunteers don’t have to provide as much information. Using Twilio, Age UK is able to connect calls between people without actually exchanging their numbers. Similar to an online dating profile, the app matches volunteers and older people, known as Call in Time members, based on common interests, like a shared hometown or musical genre.Īge UK also streamlined signup by eliminating part of the screening process required when exchanging phone numbers between volunteers and members. The new app does much of that work automatically. Age UK’s previous system vetted volunteers manually. The first step was to build a new web app for sign-ins. To launch it, Age UK partnered with Reason Digital, a social enterprise that works on digital solutions to social challenges. To meet this challenge, Richard designed a more scalable, software powered solution for Call in Time. ![]() “We needed something big to be able to help those millions of people,” says Richard Holland, Solutions Architect at Age UK. ![]()
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